At our Escape Room Games service, we strive to provide a thrilling, immersive, and enjoyable experience that challenges your problem-solving skills, teamwork, and creativity. We understand that sometimes plans change or expectations may not be fully met, so we have developed a comprehensive refund policy that balances customer satisfaction with the realities of operating interactive escape room experiences.
You may request a refund up to 7 days prior to your scheduled escape room session. Refunds requested within this timeframe will be fully processed and credited back to your original payment method. This allows us adequate time to adjust bookings and offer slots to other customers.
Refund requests made less than 7 days before the scheduled game time are generally not eligible for a refund, as preparations for your specific session—including room setup, staffing, and resources—have already been made. We recommend that you review your booking carefully and notify us as early as possible if you need to cancel or reschedule.
If you are unable to attend your booked escape room session, we offer the possibility to reschedule your game time once without any penalty, provided the request is made at least 3 days before your original booking. Rescheduling requests made within 3 days of the session may incur additional fees or may not be accommodated depending on availability.
Refunds will not be issued in the following circumstances:
To request a refund, you must notify us within the eligible period. Upon approval, refunds will be processed promptly to the original payment method. Please note that processing times may vary depending on your payment provider.
We reserve the right to review each refund request individually and to deny refunds in cases where abuse or repeated cancellations are suspected.
For group bookings and special events, additional terms may apply. Deposits for large groups or corporate bookings are typically non-refundable due to the complexity of planning and resource allocation. Any cancellation or refund policy specific to special events will be communicated at the time of booking.
In cases of unforeseen events such as natural disasters, government restrictions, or health emergencies, we will work with affected customers to offer rescheduling options or refunds on a case-by-case basis, depending on the circumstances.
We encourage customers to carefully plan their bookings and communicate any changes as early as possible. Our team is dedicated to ensuring a memorable and enjoyable escape room experience, and we appreciate your understanding of our refund and cancellation policies.
Thank you for choosing our Escape Room Games. We look forward to challenging your wits and providing unforgettable adventures.
